Since most information items are downloadable, we are unable to issue refunds for electronic products unless the file is faulty or was ordered in error. In order for us to handle your refund, please get in touch with us at support@plrplanet.com within seven days of your purchase if you do have a scenario that warrants one. We will return the entire purchase price of the items to the original payment method you used, such as a credit card, debit card, etc. We will handle your refund as soon as we get your request and decide that you are eligible for one.